PRIVACY POLICY

Terms and Conditions – Silk House Line

Welcome to Silk House Line, your destination for fashion and clothing. Please read the following Terms and Conditions carefully before using our website or placing an order. By accessing or using our services, you agree to be bound by these terms.

1. Store and Services

• Silk House Line is a fashion and clothing store operating in Kuwait.

• We reserve the right to modify or update these terms at any time without prior notice. Continued use of the website constitutes acceptance of the revised terms.

2. Orders and Payment

• All prices are listed in Kuwaiti Dinar (KWD).

• Full payment must be made at the time of purchase using the available payment methods (credit/debit cards, KNET, bank transfer, or cash on delivery if available).

• We reserve the right to cancel or reject any order in case of pricing errors or product unavailability.

3. Shipping and Delivery

• Orders within Kuwait are delivered within a reasonable timeframe from the date of order confirmation.

• Delivery time may vary depending on location, product availability, and order volume.

• It is the customer’s responsibility to ensure that the address and contact information are correct to avoid delivery delays.

• If the delivery fails due to incorrect information or failure to respond, we may reschedule or cancel the order.

• Silk House Line is not responsible for delays caused by external factors such as weather, public holidays, or logistic issues.

4. Returns and Exchanges

• Customers are entitled to exchange items within 14 days of receiving the order, provided that the items are unused, in original condition, with original packaging and invoice.

• Returns are only accepted in case of wrong items sent or a manufacturing defect.

• Discounted or sale items are not eligible for return or exchange unless defective.

• The customer is responsible for shipping fees in exchange cases, unless the issue was caused by the store.

5. Privacy Policy

• We are committed to protecting your privacy. Any personal information you provide will only be used to process orders and improve your shopping experience.

• Your data will not be shared with third parties except for logistics partners or when required by law.

6. Intellectual Property

• All content on this website, including images, text, designs, and logos, is the exclusive property of Silk House Line and may not be used or reproduced without written permission.